Bahrain Ministry of Housing Launches Online Maintenance Request Service

TDT | Manama

The Daily Tribune - www.newsofbahrain.com

The Ministry of Housing and Urban Planning in Bahrain has announced the launch of a new online service for submitting maintenance requests for houses and apartments. This citizen-centric initiative falls under the ministry's digital transformation plan, which aims to streamline services and transactions as outlined in the Government Plan 2023-2026.

Benefits for Citizens and Owners

This new online platform allows beneficiaries of the ministry's ownership services, including citizens, to easily submit maintenance requests. The user-friendly interface guides users through specifying the property location, type of maintenance needed (regular or urgent), and attaching a picture for further clarification.

Responding to Citizen Needs & Digital Transformation

The launch of this service addresses citizen suggestions received through various ministry channels. It reflects the ministry's commitment to continuous improvement and providing a more convenient way for citizens to request maintenance services. This initiative aligns with the government's broader plan for comprehensive digitalization of government services.

Multiple Channels for Customer Support

The Ministry of Housing and Urban Planning offers various customer support channels to assist users with the new online maintenance request service or any other inquiries. These channels include:

Live chat on the ministry's website
Hotline: 80008001
Tawasul application and website
Video call service for sign language users

This multi-channel approach ensures accessibility and caters to the preferred communication methods of different user groups.