Cleanliness Complaints Top List in May’s ‘Tawasul’ Reports

TDT | Manama

The Daily Tribune - www.newsofbahrain.com   

Cleanliness emerged as the top issue reported through the "Tawasul" citizen feedback system as of May 2024. The system recorded 471 cleanliness-related complaints, representing 51% of the 938 total complaints and inquiries received. The Northern Governorate Municipality had the highest number of these complaints, with 406 in total.
 
Other prevalent issues included rainwater accumulation, abandoned vehicles, construction debris, and sanitation concerns. Complaints about inspection and supervision ranked second, with 123 reports (14% of the total). Concerns related to municipal fees and charges followed, making up 10% of the complaints with 93 reports.
 
In the Capital Municipality, improper waste disposal was the most frequent complaint, with 39 reports. Concerns about public markets and waste bin placements were relatively rare, receiving only three complaints each. Overall, the Capital Municipality recorded 189 complaints and 37 inquiries across all categories.
 
Muharraq Municipality saw municipal fees as the primary concern, with 38 complaints and inquiries. Sanitation issues and housing certificate inquiries were less common, averaging three per category. Muharraq had a total of 109 complaints, including 35 inquiries.
 
The Northern Governorate Municipality, which led in total complaints, had 406 in total, including 34 inquiries. Cleanliness issues were most prominent, with 141 complaints, followed by 79 related to rainwater. Complaints about garbage bag disposal were the least frequent, with only seven.
 
The Southern Governorate Municipality had the fewest complaints, totaling 98, with 17 inquiries. Cleanliness issues were again the most common, with 31 complaints, while complaints about garbage bag disposal and abandoned vehicles were minimal, with only two each.
 
The Ministry of Municipalities and Agriculture confirmed a 100% response rate to all complaints and inquiries across the four municipalities for May 2024.
 
The "Tawasul" system, launched in 2014, provides a streamlined channel for citizens and residents to address concerns with government entities. The application serves as a unified platform for direct communication, managed by dedicated teams within each government entity according to established performance metrics and timeframes.