MPs Propose Government Staff Introduce Themselves on Calls

TDT | Manama                                                      

The Daily Tribune – www.newsofbahrain.com

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Citizens calling government offices may soon hear officials introduce themselves by name and title at the start of each call, under a proposal now before Parliament.

Backers of the plan say it will lift the quality of public services, matching the government’s aim to make services smoother and more open. By having officials introduce themselves properly, callers will know at once who they’re dealing with, helping to build trust and clear accountability.

The proposal, put forward by MPs Basma Abdulkarim Mubarak, Jaleela Alawi, Hisham Al Ashiri, and Ali Saqr, would require workers in government ministries, offices, and agencies to clearly state who they are when picking up the phone. Based on rules from Article 68 of the Constitution and Article 128 of the Council’s Internal Regulations under Decree-Law No. 54 of 2002, this measure seeks to bring greater openness and ease to dealings between officials and the public.

Those who support the change believe it will also spark friendly rivalry in government offices, pushing workers to offer their best. With names and roles given upfront, citizens will have a simpler time weighing the help they receive, allowing for easy follow-ups and feedback.

The plan now awaits review by a parliamentary committee before heading to the main floor, where MPs will weigh its chances of raising service standards and improving the link between the government and the public.