TRA consults public on draft regulation

Manama: Telecommunications Regulatory Authority (TRA) issued a Public Consultation Paper on Consumer Protection Regulation last week to enhance coverage of consumer rights.

Its necessity comes from the need to define a set of legal and regulatory tools to ensure the protection of consumers, the authority said in a statement. 

“The regulation is a proactive approach to increasing obligations to safeguard rights, which the consumer will benefit from and should be aware of,” said Taiba Albinali, TRA’s Acting Director of Consumer Affairs and Media. 

“We believe that this will lead to a significantly improved consumer experience in the industry, and that people will have more peace of mind in using their telecom services,” she added.  

The regulation will address misleading advertising, unfair contract terms, comparative advertising, billing, service quality levels, standard contract terms, and several other aspects.

The proposed regulation presents the opportunity to promote consumer rights and increase consumer welfare and raise awareness of the obligations set by the regulation on service providers. 

TRA urges stakeholders and consumers to review and provide their comments by July 3 to ensure that the final regulation addresses all stakeholders input. 

To view the consultation paper, visit the legal instruments page on www.tra.bh.