TRA quality of service portal goes live

Manama : Telecommunications Regulatory Authority (TRA) Bahrain has launched its first interactive quality of service portal – https://qos.tra.org.bh/.

The portal will enable users to access the latest information on broadband service quality through various reporting tools including social media performance per mobile network, internet performance of ISP’s and streaming experience over broadband networks. 

Users seeking to make specific performance queries can choose their own search parameters and decide which particular service provider can best suit their unique needs. 

TRA has implemented this monitoring solution utilising several probes across the Kingdom’s governorates that are deployed to simulate and collect samples that shed light on customer experience. 

These probes conduct continuous tests of various services in order to enable the measurement of service quality around the clock, thus reflecting user experience for each Internet Service Provider and Mobile Network Operator.

The portal also comes in tandem with the release of TRA’s Second Quarter Broadband Quality of service report, which now hosts the quarterly report directly on the portal’s home page. 

Some of the major highlights how that LTE Network Performance has made a substantial leap forward compared to the results of the previous report released in June. 

“We expect data conscience consumers would be happy to find the noticeable difference in performance,” said TRA Acting Director of Consumer Affairs and Media Taiba Albinlai. “It’s worth noting the importance of finding solutions to provide consumers with fast, convenient and reliable services and it pleases us to see operators taking the initiative to continually improve services to consumers.” 

Network performance averaged out at 9.5Mbps last quarter and changed to 17.8Mbps in the second quarter.