Batelco launches service management centre, ICT Lab

Manama : Batelco launched a new Service Management Centre (SMC) and ICT Lab, at its headquarters in Hamala.

It was opened by Batelco Bahrain CEO Muna Al Hashemi at a ceremony attended by Batelco senior executives, and SMC and ICT Lab staff.

Batelco’s SMC is a state-of- the-art facility designed and developed around the needs of enterprise customers. 

The Centre handles end-to-end support for business customers from design and delivery of services and solutions to efficient fault handling, centered around the remote team working closely with the NOC (Network Operations Centre). 

The new ICT Lab, the only one of its kind in the Kingdom has been created to build and test communications solutions ahead of their roll-out to customers, further enhancing the strength of the fully integrated services for Batelco’s enterprise customers.

Business customers are welcome to visit the new SMC and ICT Lab where experienced engineers are on hand to answer any questions and provide businesses with advice on the best solutions for their requirements.

Al Hashemi said that Batelco has invested heavily to bring its vision for a fully integrated service centre and development lab to reality.

“Having end-to-end delivery and support under one roof with the added benefit of having a huge team of skilled Batelco personnel on-site meets our strategic needs and surpasses the demands of our enterprise customers,” Al Hashemi said.

Batelco’s new facility will further enhance Batelco’s position in the market as an ICT Solutions provider and demonstrate the Company’s capability in delivering customised integrated solutions to meet customers’ demands.

To arrange a visit to the SMC, business customers may contact their dedicated account manager.