Silah Gulf wins ‘Best Government Help Desk’ award

Manama : Silah Gulf – was presented with the ‘Best Government Help Desk’ award during the Insights Middle East Call Centre Awards 2017 held in Crowne Plaza, Dubai. In its 12th edition, the annual event establishes the regional standards for successful remote interaction with customers. 

The event gathered a large number of international as well as regional experts and specialists in the field of customer service. 

The conference highlighted the development of customer interaction methodologies as well as development of strategies, techniques and employees management skills so as to enhance the performance and capabilities of call centers. 

Commenting on the award, Silah Gulf CEO Ricardo Langwieder-Görner said, “The award reflects the keenness and interest of the government sector in Bahrain to remotely advance the customer service sector,” adding that the growth of the business outsourcing market by the government sector has led to greater business growth and a more mature experience in dealing with various citizen and customer service solutions. 

“Since our inception in 2009, Silah Gulf is keen to excel in providing high-quality, innovative services as well as initiatives that enhance citizen services in the Kingdom. I also hope that this experience adds more commercial value to our customers in Bahrain and abroad,” Langwieder-Görner added.