EWA cuts response time to less than 20 minutes

Manama  : The Electricity and Water Authority is setting new standards in the Kingdom’s service sector with the authority’s call centre now effectively bringing down its response time to less than 20 minutes. 

“The centre was able to offer a response time of less than 20 minutes in more than 80 per cent of the cases,” said Dr Abdulhussain Mirza, the Minister of Electricity and Water Affairs, yesterday. 

During a visit to the new call centre of Electricity and Water Authority’s (EWA) at Manama Car Park Building in Central Manama, the Minister attributed the achievements to “sound guidance and unlimited support from the wise leadership”.

The Minister hailed the quality of the centre, praising the role it plays in receiving complaints and dealing with them by referring them to specialized departments.

Confirming plans to further develop the services offered, the Minister said, “The authority will support the centre to develop its communication services to maximize its efficiency.”

The Minister was accompanied by EWA, Chief Executive Officer, Shaikh Nawaf bin Ibrahim Al Khalifa, Invita, Vice Chairman, Yousuf Ali Mirza and its board members: Dr. Abdulrahman Saif and Mohammed Malak.

The Minister and officials toured various sections of the call centre and listened to a detailed explanation of its work, the mechanism of its modern communication systems and the services provided.

The Minister was briefed on the centre and its development plans from being conceived until its completion, which reflects the quality of services provided by the EWA.

The Minister thanked EWA Chief Executive Officer and other officials for their efforts in developing the services provided by the Authority to the people.