1,968 reports received via Tawasul

Manama : Communications Director at the Ministry of Works, Municipalities Affairs and Urban Planning Fahad Buallay has revealed that most reports and applications directed to the Works Affairs via the National Complaints and Suggestions System ‘Tawasul’ during 2017 targeted the Capital Governorate. 

According to Buallay, the number of applications and complaints during the year 2017 amounted to 1968 reports, with 556 reports for the Capital Governorate, 555 for the Northern governorate, 379 for Muharraq Governorate and 306 for the Southern Governorate. Another 172 reports were related to infrastructure services. Most reports targeted the roads sector, with 1374 reports, while the sanitary sector attracted 356. There were also 238 repeated reports transferred to other government entities. The Directorate responded to 35 urgent reports, and 1933 non-urgent reports. 

Buallay explained that the National System (Tawasul) ranked first as a means to communicate with the Works Affairs of the Ministry, by a percentage of 55 per cent, after which came the phone with 31pc and newspapers with 9pc, in addition to other sources like personal visits, radio, Instagram, Twitter, the email and letters (5 per cent).