TRA delegation visits UAE

Manama : A delegation from Bahrain’s Telecommunications Regulatory Authority (TRA Bahrain) headed by Shaikh Mohamed bin Salman Al Khalifa, Director of Finance, Information Technology & Human Resources, has visited the UAE’s Telecommunications Regulatory Authority (TRA UAE) to learn about the best practices and strategies related to the management of licensing and regulatory affairs, finance, spectrum, human resources, and customer satisfaction.

During the visit, TRA UAE made a detailed presentation on the scope of its work which included the regulation and development of the UAE’s telecommunications sector, and the empowerment of government entities in the field of intelligent transformation. In addition to a presentation on the mechanism of type approval certificate issuance, TRA UAE also gave an explanation on the customer complaints system, the customer business centre and the methodology and framework of the development of government services. It shed light as well on some of its projects and initiatives, the development of its call centre and the development and improvement of the customer happiness centres environment.

The delegation was also briefed on the work mechanism of the Human Resources Department in terms of the organizational structure, recruitment mechanism, training courses and performance and talent management system.

On the occasion of the visit, TRA’s Director of Finance, Information Technology and Human Resources, Shaikh Mohamed bin Salman Al Khalifa said: 

“The visit reflects our strategic plan to learn about the best practices and experiences in the telecommunications sector at the regional level which will contribute to developing our work mechanisms.”

“We highly praise the UAE’s achievements in the telecommunications sector, which has positioned it as a leading exemplar in the region and on the global competitiveness indicators. We strongly emphasize that these achievements will have a positive impact on the development of the GCC telecommunications sector.” Shaikh Mohamed added.

Hamad Obaid Al Mansouri, General Director of TRA UAE who welcomed the delegation, said: “It was a fruitful meeting full of ideas and topics of common interest in the field of telecommunications and information. Such meetings are gaining importance particularly the entry of the world into the era of the Fourth Industrial Revolution, and artificial intelligence.”