Follow-up queries top Housing Ministry calls

Manama

The success rate of responses to the calls received by the Contact Centre of Ministry of Housing reached 90.24 per cent in July, following the ministry’s efforts to enhance communication with citizens.

Communication with the ministry ranged from queries and complaints to suggestions and requests for housing. The center received 5717 calls last July, half of which were people following up their housing application.

Official statistics showed, 51.97 per cent calls were queries on new housing applications, followed by inquiries about delayed housing requests from those on waiting lists (46.76pc) and complaints (1.28pc).

Inquiries and requests about social housing finance scheme exceeded 650 calls, followed by services statues for about 540 calls.

The ministry said it has booked a total of 930 appointments in July for the different kinds of services provided to citizens.The new housing application appointments took the lead with a 339 appointments, or 36.45pc of the total appointments.

Housing social Finance Scheme appointment  had 101 appointments and the New application appointment (Eskan bank – Al Moayyed Tower) had 101 appointments. 

In July, the Ministry’s contact center sent 4973 SMSs to the citizens, 4499 regarding New Application Appointment, 314 related to other ministries campaigns and 160 sent for Social Housing Scheme appointments reminders.

The ministry said its call centre receiving over 5500 calls in one month was the result of the efforts of the teams and rapid response to customer needs provided by the center.

The ministry noted the diversification of communication comes following the directives of governments to communicate with citizens and follow-up their requests and complaints directly.