Meeting focuses on improving ‘delivery of various e-Services’

Information and eGovernment Authority (iGA) Chief Executive Officer Mohammed Ali AlQaed chaired a Government Service Centre Evaluation Committee (Taqyeem) meeting, which reviewed the evaluation of government service centres and different ways to improve performances.

In attendance was Ministry of Foreign Affairs Undersecretary for International Affairs, Chairman of the Board of Trustees of the Bahrain Centre for Strategic and International Studies and Energy Studies, and Taqyeem Vice-Chairman Dr Shaikh Abdulla bin Ahmed Al Khalifa. Mr AlQaed praised the efforts of the committee in developing the performance of government centres, expressing his hope for continued improvement.

The results of the second year of the programme were reviewed to determine the most important developments in comparison with the previous year. Also, discussed was the way in which performance can be improved in order to achieve desired goals. The evaluation process of the second year of the programme began last October and continued for two weeks, during which more than 70 service centres were monitored through field and secret visits, and customer service surveys.

The committee discussed the recommendations of the central evaluation team on developing the performance of some service centres and reviewed the results of an iGA opinion poll on the work of the committee. The evaluation committee aims to develop the performance of government entities and raise the level of customer satisfaction by standardising the levels of service provided and developing human resources and technical equipment capabilities to improve transparency, competitiveness and creativity.

It develops the criteria for evaluating the centres and prepares and updates an evaluation guide. It also lays down the annual plan to evaluate centres, and reviews and approves reports that the government centres evaluation team prepares, including their proposed rankings of service centres based on performance, which it follows up on in order to help improve ranking level.

The meeting was also attended by Dr Jawaher Al Mudhahki, representing the Quality Education and Training Authority; Jamal Al Alawi representing the Civil Service Bureau; Ahmed Al Mannai representing the National Communication Centre; Nada Al Qassab and Dr Mohammed Baqer representing the University of Bahrain; Fatima Barhoum from the iGA; and committee secretary Ahmed Al Awadhi.