Tamkeen's highest quality services highlighted

TDT/Manama

The Labour Fund ‘Tamkeen’s Customer Service Centre in Seef Mall has recently been awarded with the Golden Trophy amongst eight other centres in the second edition of “Taqyeem” programme led by the Government Service Centre Evaluation Committee.

Representatives of the Evaluation Committee Taqyeem led by Dr Shaikh Abdulla bin Ahmed Al Khalifa, the Undersecretary of International Affairs at the Ministry of Foreign Affairs and the Chairman of Derasat, alongside the Vice Chairman of Taqyeem visited Tamkeen’s Customer Service Centre in Seef Mall to put up the Golden Award, demonstrating the organisation’s  excellence in providing the best customer service in accordance with the highest quality standards, in terms of speed and efficiency.

On this occasion, Dr Ebrahim Mohammed Janahi, the Chief Executive of Tamkeen, expressed his gratitude and appreciation for being recognised by HRH Prince Salman bin Hamad Al Khalifa, the Crown Prince, Deputy Supreme Commander, and First Deputy Prime Minister.

The Government Service Centre Evaluation Committee was established as part of HRH’s ongoing efforts to improve the quality of government services and increase customer satisfaction through streamlining services, enhancing the Human Resources and ICT departments, which in turn will encourage transparency, competitiveness, and creativity.

Dr Janahi added stating: “At Tamkeen, we ensure the implementation of our strategy pillars, which includes improving the quality of our services at all levels in order to achieve more diversity, acceleration, and sustainability, as our strategy entails.

"As such, this requires us to double our efforts to achieve the highest performance standards by activating advanced measurement tools, be open to best practices, and measure customer satisfaction, along with continuous training for our employees to enhance their performance and position them as distinguished role models in the field of customer service.”

The evaluation of the government service centres is based on five main criterion: Ease of accessibility to the centres, excellence in services offered, compatibility of the centres' environment, smooth management of clients and focusing on the effectiveness of the administrative processes applied by the centres, including processing customer feedback.

The award comes as apart of Tamkeen’s continuous efforts to improve their customer service and upgrade their experience in accordance with the highest internationally approved standards through training Tamkeen’s employees and have them qualified to be experienced and efficient customer service consultants.

Tamkeen is also keen on developing the centre's facilities and improving its services by increasing the centre's capacity, in addition to increasing the number of customer service operators and platforms, and not to mention increasing the number of self-service platforms, adding micro-meeting rooms to accommodate customers.

The centre is also equipped to serve special needs customers through its “Priority Track” dedicated to disabled individuals, pregnant women, elderly and those that require speed and attention.

Tamkeen’s Customer Service Centre has been awarded twice within the Gold Category in the first edition of this programme held last year – the two Tamkeen Customer Service centres were Seef Mall and the Bahrain Chamber of Commerce and Industry.