Make BIA a memorable experience: Minister tells airport staff

TDT | Manama

The Daily Tribune – wwwnewsofbahrain.com

Preparations to transfer operations to Bahrain International Airport’s (BIA) new Passenger Terminal started yesterday with the inauguration of a workshop on “Enhancing the Passenger Experience” by the Minister of Transportation & Telecommunications. BAC organised the preparatory-workshop for staff to help deliver improved levels of service at the new facility.

Kamal bin Ahmed Mohammed, also the chairman of the Bahrain Airport Company (BAC), told airport employees that they play a vital role in creating a positive first impression for passengers arriving in Bahrain.

“Although the new terminal is four times larger than the existing airport and features enhanced facilities and services, we believe the exceptional customer service is what passengers will remember most fondly,” the minister said.

“Since the establishment of the Kingdom’s aviation sector, the warm and welcoming nature of airport employees has been the foundation of the travel experience at BIA,” he added.

Kamal Ahmed said the Ministry of Transportation and BAC strive to maintain this approach at the new terminal, which will help position BIA as one of the leading airports in the region and ensure that travellers enjoy a comfortable and memorable experience. The minister reminded all that the goal is to ensure BIA stand out as a best-in-class airport that reflects the Kingdom’s distinct character.

“As Bahraini citizens, we are honoured to represent our beloved country and His Majesty King Hamad bin Isa Al Khalifa, and will continue to carry out this noble mission with great dedication at the new terminal.” Around 1,500 participants will attend the workshops, including representatives from the Ministry of Interior, Immigration and Passport Control, Customs Affairs, Airport Police directorates, BAC, airlines and companies operating out of the airport such as Hala Bahrain, Gulf Air, and Bahrain Airport Services.

The transfer of operations to the new Passenger Terminal Building on 28 January is a crucial step towards achieving the Kingdom’s ambitious Economic Vision 2030