iGA Bahrain expanding document delivery services, to include private sector

TDT | Manama  

The Daily Tribune – www.newsofbahrain.com

The Information and eGovernment Authority is to roll out a new high-speed service to deliver government documents to the general public by collaborating with private courier companies.

Accordingly, iGA customers will have the option to receive documents at their doorsteps within 24 hours or 2 to 3 working days or international delivery. Currently, iGA is delivering documents needed by the public through a collaboration with Bahrain post, besides providing beneficiaries with the choice of collecting them in person.

iGA said it is now considering widening its document delivery service by joining hands with courier services in the private sector. The new service is for delivering government documents to the national portal users, both citizens and residents.

The document delivery service will be available with 12 eServices by iGA and the General Directorate of Traffic. iGA has launched a tender inviting interested companies to take up the project.

The service complements the current range of online services provided by iGA through various channels, including portals, mobile apps and eKiosks. The move, according to iGA, aims at saving time, energy and costs for both government entities and the general public.

Pilot project for a year

The new collaboration with the private sector will be for a year, initially. During this period, iGA will evaluate the feasibility of the service to expand the same to all government services. Those interested in bidding for the project should have at least four years of experience.

With Bahrain post in 2020

iGA launched its document delivery service through Bahrain Post following a deal signed in March 2020. That deal was for delivering birth and death certificates to the desired address within 24 hours of applications made either electronically or in person.

iGA was also charging a maximum of BD1 for delivery, regardless of the number of deliveries to the same address. The deliveries are available for applications submitted online via Bahrain.bh or physically at the Birth and Deaths Unit at the iGA’s headquarters in Isa Town.

Bids close in Nov.

A successful bidder should satisfy the demand by providing sufficient human resources, vehicles, technical integration capabilities to assure successful delivery.

So, if interested, make bids before the 10th of November 2021, with a BD500 bond and BD15 tender fees.