Bahrain Crown Prince and Prime Minister honours 30 top-performing government agencies

TDT | Manama

The Daily Tribune – www.newsofbahrain.com

His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, has stressed the importance of strengthening the quality and delivery of public services provided to citizens and residents.

HRH Prince Salman was speaking as he remotely honoured yesterday the 30 top-performing government agencies within the National Suggestion & Complaint system, ‘Tawasul’, for the year 2021, at Gudaibiya Palace.

HRH the Crown Prince and Prime Minister stressed the necessity of developing government workstreams to meet the aspirations of His Majesty King Hamad bin Isa Al Khalifa. His Royal Highness expressed confidence in Team Bahrain’s efforts to ensure service delivery excellence – a key goal of the National Suggestions and Complaints System ‘Tawasul’ – which was launched to expand and develop services provided to citizens and residents.

His Royal Highness directed that the criteria for the Customer Service Excellence Award be expanded to further enhance competition among government agencies and improve the quality and efficiency of government service for citizens and residents.

The 30 government agencies were awarded based on the quality and efficiency of responses to suggestions and complaints submitted by citizens and residents, with some agencies’ performance indicators reaching 100%.

Twenty- one government agencies were awarded twice or more in previous editions, of which two agencies have been awarded within all six editions of the award, namely, the Ministry of Transportation and Telecommunications and the Ministry of Housing.

Out of the total 30 government agencies, nine were awarded for the first time. The senior government officials and heads of the public sector agencies expressed their honour, gratitude and appreciation for receiving the award, adding that it will reinforce their efforts to ensure citizens and residents receive the best services in a timely manner. Several senior government officials also attended.