Quality customer service award for Tamkeen

TDT | Manama

The Daily Tribune – www.newsofbahrain.com

Shaikh Mohammed bin Isa Al Khalifa, Chairman of the Board of Directors of Labour Fund, Tamkeen, has praised the government’s efforts to continuously develop government systems across all levels and channels.

This ensures that best practice is applied based on community partnership to strengthen communication with citizens and improve the overall quality of services provided by the government.

“We have constantly worked from Tamkeen’s establishment today to achieve our main objectives, and we are committed to continuing our support to make Bahrainis the employee of choice and the private sector the engine of growth in the national economy, in line with the Kingdom’s national priorities and the National Economic Recovery Plan,” said Shaikh Mohammed.

“Tamkeen’s programs were designed to stimulate growth and boost productivity, thus creating sustainable impact in the Kingdom.” This came as Tamkeen received the 2021 Customer Service Excellence Award within The National Suggestion & Complaint system “Tawasul” through an awards ceremony held yesterday under the patronage of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister.

HRH honoured the government agencies that showed distinguished performance through Tawasul over the past year, and who were able to meet the approved evaluation criteria, which focused on speed and efficiency of responses to the complaints and suggestions received through the system.

Husain Mohamed Rajab, Chief Executive of Tamkeen, said that the award is a result of Tamkeen’s efforts and achievements over the past 15 years and it demonstrates its commitment to providing customers with the highest standard of service.