Unwavering royal support to Tawasul lauded by iGA

TDT | Manama

The Daily Tribune – www.newsofbahrain.com

The unwavering support of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, to the National Complaints & Suggestions System, Tawasul, has had a major impact in raising the quality and productivity of government services and helping it to achieve its desired goals.

Information & eGovernment Authority (iGA) Chief Executive Mohammed Ali Al Qaed praised HRH Prince Salman’s royal support, including his directives to improve government interactions with the public and respond to submissions swiftly.

Al Qaed highlighted the importance of swiftly implementing the directives to expand the criteria for the Customer Service Excellence Award, to strengthen competition among government agencies, and to improve services provided to citizens and residents.

The iGA official noted the government’s ongoing approach towards sustainable development, achieved through constant improvement in services, and among the key elements supporting the Kingdom’s Economic Vision 2030.

He highlighted HRH the Crown Prince and Prime Minister’s directives that emphasised the importance of having an active eParticipation ecosystem, as well as an open-door policy through permanent and direct channels of communication between the public and officials of all ministries and government entities.

This was achieved through a range of initiatives, including Tawasul, which has played a major role in enhancing government performance and the quality of its services, ensuring that they keep pace with the aspirations of citizens and meet their future needs.

This policy of ensuring excellence in communicating with the public is reflected by the increase in the number of government entities honoured each year three government entities were honoured in 2017, 11 in 2018 and 16 in 2019 and 20 in 2020.

Al Qaed said that Tawasul is a unified system which has allowed all governments to achieve their plans and strategies, exposing areas for possible improvement and offering solutions to major issues, while preventing them from recurring in the future.