Center to improve consumer protection performance and services opens in Bahrain

TDT | Manama                                                         

The Daily Tribune – www.newsofbahrain.com

A Consumer Protection Center to improve the services to citizens and residents in Bahrain was opened at the Ministry of Industry and Commerce’s headquarters. The facility is the third customer service center at the ministry that aims to enhance government services provided by the Department of Consumer Protection to all categories of Bahraini society.

The center follows smart and innovative technical standards that achieve customer satisfaction through facilitating business and easily benefitting from consumer protection management services. Minister of Industry and Commerce Minister Zayed bin Rashid Al Zayani opened the center, which is part of the Ministry’s continued strategic development plans and efforts to upgrade its services to citizens and residents.

Al Zayani stressed the importance of establishing the center and noted that the Department of Consumer Protection seeks to achieve the strategic objectives set in its national executive plans and government work programmes for the Ministry of Industry and Commerce.

It aims at improving consumer protection performance and services, and ensuring their efficient implementation with the highest standards, to activate cooperation and joint action between the ministry and traders within the active framework the government and the private sector, to achieve development goals.

The Minister also confirmed that the Consumer Protection Center works innovatively according to set plans and strategies to serve customers considering all scenarios. The center also offers services for people with special needs, as well as the possibility of communication in several languages to ensure provision of smooth consumer protection services to the largest segment of citizens and residents.

The Consumer Protection Centre for Customer Service provides multiple services, most importantly receiving automatic and traditional bakery’s subsidised flour applications, promotion and discount licences, as well as receiving and processing consumer complaints.

In addition to that, it also provides a specialised office to provide introductory and educational services to consumer protection law No. 35 of 2012, as well as smart screens to provide high quality and professional electronic services.