Taqyeem Committee keen to enhance government service centres’ efficiency

TDT | Manama  

The Daily Tribune – www.newsofbahrain.com

The dedicated efforts of the Government Service Centres Evaluation Committee (Taqyeem Committee) have resulted in the successful evaluation of 71 government service centres in its fourth round, and presenting the gold shields in 18 centres, silver shields to six centres.

Taqyeem Committee chairman Mohammed Ali Al Qaed stressed that these achievements reflect the committee’s keenness to enhance the efficiency and effectiveness of service centres, as well as the government entities’ dedication to provide highly efficient systems and services.

Al Qaed, Chief Executive of the Information and eGovernment Authority (iGA), was speaking as he chaired the Taqyeem Committee’s ninth meeting with the aim of discussing the results and outputs of the fourth round of the evaluation program (Taqyeem 4). He welcomed the Taqyeem Committee members and praised their contributions.

These efforts have empowered citizens and all customer segments to easily access various services of high quality, aligning with the vision and aspirations of the government under the leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister.

During the meeting, the committee reviewed the results and achievements of the fourth cycle of the programme (Taqyeem 4) and discussed the key factors that led to its success.

They also examined the development plans for government service centres that did not meet 75% of the basic criteria outlined in the Customer Experience of Government Service Centres Evaluation Guide to improve their ratings in future rounds, and by being guided by the best practices in customer service at government entities which were previously reviewed during the roundtable meeting.