Evaluation of govt service centres begins

Manama : The Government Service Center Evaluation Committee set up to enhance the standards and competence of government services has commenced the final evaluation of government service centres. This was informed by the Chairman of the Government Services Centres Committee Mohamed Ali AlQaed, who is also the Chief Executive of the Information & eGovernment Authority.

“The assessment, which will span over two weeks, will cover over 70 centres across the Kingdom, through various methods including field visits, mystery shoppers, and specific QR code evaluation surveys conducted via the National Suggestions and Complaints System application (Tawasul),” he said. The Government Service Center Evaluation Committee was set up following the directives of His Royal Highness Prince Salman bin Hamad Al Khalifa the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister.

AlQaed added that the evaluation process aims at developing the public sector performance, raising customer satisfaction levels through unifying the standards of services delivery, advancing human resources and technical equipment, which enhances transparency, competitiveness and creativity, in line with the Government Action Plan.

AlQaed stressed the importance of collaborative government efforts to achieve the committee’s objectives in improving the level of public services offered to beneficiaries. The Chairman shed light on the previous efforts excreted by the committee, prior to the final phase of evaluation. He added that in December 2017 the Government Service Centers Evaluation Booklet was approved and in January 2018 the committee approved the evaluation plan, along with the general guidelines and field visits.