AUB encourages customers to go digital

TDT | Manama

Ahli United Bank has urged customers to manage their day to day transactions from the safety of their homes using the bank’s digital banking solutions to help the nation prevent the spread of Coronavirus (Covid-19) infection.

AUB said the digital banking channels serves as an effective barrier against possible chances of infection, not to mention the speed, availability, and ease of use. Customers can manage their bank accounts from anywhere through Internet or Mobile Banking to view account balances and credit card statements, make fund transfers, pay bills, request statements, and far more.

Customers can access these channels by downloading AUB’s Mobile app or signing up for Internet Banking. Signing up and using AUB’s Mobile or Internet Banking will now also make users automatically eligible to win up to BD 10,000.

Moreover, customers can also have quick access to these services via Phone Banking (IVR), as well as Visual Interactive Voice Response (VIVR), which provides a visual presentation of the IVR menus to navigate through them on a smartphone or computer.

The bank said it also made many of these services accessible on WhatsApp. Powered by AI, the system is capable of conversing with customers and comprehending requests in their natural daily language. AUB’s wide network of 61 ATMs can also be used for cash deposit and withdrawal.

Sanitizers are made available for the benefit of customers. The Cash Withdrawal limit has been increased to BD 2,000. If a customer must visit a branch for any reason, he or she can also minimize waiting time through the Virtual Queuing service, which allows them to book branch appointments through AUB’s website.

AUB was also one of the first financial institutions to implement Contactless Payment (Tap & Pay) technology into its debit and credit cards. This allows shoppers to settle payments of up to BD 50 without keying their PIN.

Commenting, AUB’s Deputy Group CEO – Retail Banking, Suvrat Saigal, said, “We would like to advise our customers to visit our branches only when necessary. Our digital offering is robust and safe, enabling customers to perform a wide range of transactions.”