Al Salam Specialist Hospital signs Contact Center agreement with Silah Gulf

TDT | Manama

The Daily Tribune – www.newsofbahrain.com

Al Salam Specialist Hospital has signed a partnership with Silah Gulf towards the provision of Contact Center Services. Through this partnership, Al Salam Specialist Hospital will gain access to the most advanced Contact Center technology and BPO solutions provided by Silah, to ensure the highest quality of services to ASSH’s valued customers through an efficient, accurate and prompt response, officials said.
“Silah is providing a dedicated team of well-trained, multi-lingual customer service experts to deliver service excellence to Al Salam Specialist Hospital customers," said Al Salam Specialist Hospital CEO Dr Ramez Elawady. "This partnership with Silah is a further indication of our commitment to ensuring continued growth through the highest standards of customer service to all our valued customers, both locally and internationally”.
“We are delighted with our decision to appoint Silah to manage and deliver our Contact Centre Operations, with a joint commitment to enhance the experience of our customers. We believe that the advances in medicine and strides in technology provides the community access to better quality of healthcare” he added.
Silah Gulf CEO Feras Ahmed said Silah was focusing on supporting and enhancing customer experience within the health care sector in Bahrain, and looking forward to the strategic partnership with Al Salam Specialist Hospital, being the very first private healthcare client of Silah. "With Silah’s best practices and expertise in Digital Transformation, we are confident in our abilities to optimize and enhance the processes, streamline operations and improve the overall customer experience."