ila Bank accelerates customer onboarding

TDT | Manama

The Daily Tribune – www.newsofbahrain.com

ila Bank, Bahrain’s digital, mobile-only bank, announced releasing five new seamless app features to enhance the overall banking experience.

The newly launched features reflect customer feedback received through the bank’s various digital touchpoints and ila’s AI and data analytics.

Digital Onboarding

ila said it launched a simplified digital onboarding process, which now empowers customers to open an account within minutes using only one ID and a selfie.

This was made possible by leveraging the national eKYC platform operated by BENEFIT in collaboration with the Information & eGovernment Authority (iGA), under the supervision of the Central Bank of Bahrain. Commenting, Mohamed Al Maraj, Chief Executive Officer, ila Bank, said: “ila now offers an unparalleled onboarding process, reflecting our commitment to creating a banking experience that is accessible and inclusive of all in our fast-paced, ‘contactless’ environment.”

ila’s new release also includes a ‘long-press feature enabling customers to access key features by touching and holding on the app icon right from the home screen; enables transfers between ‘Hassala’s’, an innovative digital saving pot, further easing the saving process; and permits two shares for each user in a ‘Jamiyah’, a collaborative digital savings tool inspired by a longstanding regional tradition.

Nada Tarada, Head of Business & Customer at ila bank, added: “ila’s latest app release is driven by customer needs and feedback. It reflects our ongoing mission to design banking around their lives and enable their day-to-day and long-term experiences through effortless, frictionless and seamless banking solutions.”