Solidarity’s Digital retail transactions grew 70% in 2021

TDT | Manama

The Daily Tribune – www.newsofbahrain.com

Solidarity Bahrain, one of the largest insurance companies in Bahrain and a subsidiary of Solidarity Group Holding, said it witnessed an increase in the number of its digital transactions to 53% of the total retail portfolio in 2021 in comparison to 31% in the previous year, representing growth of 70% Solidarity has been pioneering the insurance market by providing its customers with several digital touchpoints for fast and seamless ways of connecting with the Company to fully conduct any transaction at any time from anywhere.

The Company’s digital touchpoints included video insurance, the first of its kind in the Kingdom and the region, along with other services like the WhatsApp Chatbot, online portal and digital self-service, to name a few.

Commenting on the occasion, Jawad Mohammed, Chief Executive Officer, said: “At Solidarity, we have always directed our initiatives towards elevating our online services as part of our Digital Transformation strategy, and since the start of the worldwide pandemic, we have witnessed the rise in the number of digital retail transactions.

Our investments in digital infrastructure over the last years enabled us to deliver an unparalleled experience to all customers through utilizing globally trending technologies in the insurance market.”