CBB opens survey on assigning mutually resolved minor accidents to insurance companies

TDT | Manama

The Daily Tribune – www.newsofbahrain.com

The Central Bank of Bahrain (CBB) announced launching a survey through its website to evaluate satisfaction regarding the initiative of assigning the mutually resolved minor accidents to insurance companies. The survey follows the implementation of the project of assigning mutually resolved minor accidents to insurance companies in July 2021.

The move is in line with a resolution of the Minister of Interior No. (7) of 2021 for regulating the insurance contract’s provisions in the incidents of reconciled damages to insurance companies and undertaking the implementation of the terms and conditions of the insurance contract in these accidents without the intervention of the General Directorate of Traffic.

One of the main objectives of the survey campaign is to enhance the quality of insurance services provided in the Kingdom of Bahrain.

The survey addresses several client priorities, including the ease and speed of intimating motor accidents, the variety of means available to clients in respect of reporting accidents, especially electronic ones, and the overall quality of insurance companies’ services.

Abdul Rahman Al Baker, the Executive Director of Financial Institutions Supervision, said: “The clients’ participation and feedback would also contribute to the continuous development and enhancement of those services”.

On a related note, the CBB is continuing its efforts to digitalise insurance services by advising insurance companies to provide their services electronically without requiring clients to visit the insurance company’s premises.

“This will help complete the post-accident procedures and report it entirely electronically, except in certain cases that may require physical presence at the company’s premises.” To participate, visit CBB at https://www.cbb.gov.bh/.