Solidarity Bahrain deploys robotic processes

TDT | Manama                                                         

The Daily Tribune – www.newsofbahrain.com

Solidarity Bahrain, one of the largest insurance companies in Bahrain and a subsidiary of Solidarity Group Holding, has recently announced the deployment of its first fully automated financial reconciliation process using Robotic Process Automation.

RPA is a technology that utilizes software robots (bots) or artificial intelligence-based digital workers that produce a list of actions to automate a task. The bots observe the user performing a sequence of tasks, to perform these tasks perpetually and automatically undeterred by the working hours. Solidarity Bahrain focuses on continuous automation and achieving process efficiency with guaranteed accuracy in the shortest duration possible.

With the introduction of RPA, Solidarity will be able to achieve those objectives and consequently improve its customer experience. Husain Sabt, Head of Information Technology at Solidarity Bahrain, stated: “The inclusion of the RPA as part of our organization will complement our human capital and help in improving productivity in addition to enhancing customer and employee satisfaction while transforming our business operations.”