Tamkeen bags top award for excellence in customer service

TDT | Manama                         

The Daily Tribune – www.newsofbahrain.com

The Labour Fund (Tamkeen) was awarded the Best in Customer Service Award by Contact Center World in recognition of Tamkeen’s excellence in customer service.

Tamkeen was recognized amongst candidates from Europe, Africa and the Middle East regions such as Portugal, Turkey and South Africa. Contact Center World was established in 1999 with the mission to provide world class research, conferences, awards, networking opportunities and information on best practices in contact center and customer experience operations.

The organization currently has over 215,000 members representing various corporations and provides a platform where professionals from all around the world can discover growing trends in customer experience.

On this occasion, Esam Hammad, Executive Director of Marketing & Customer Experience at the Labour Fund (Tamkeen) stated: “Our Contact Center serves as a bridge between the market and internal departments, being the first point of interaction with the organization, and through that we strive to provide high quality service levels ensuring a positive experience with Tamkeen.”

He added: “It is a priority for us to ensure that our Contact Center team is equipped with the knowledge and communication skills required to cater to the needs of various customer groups.

We continuously incorporate the latest advancements in customer experience within our service by providing multiple channels and utilizing technology driven solutions.

Tamkeen’s award-winning Contact Center was established in 2012 as part of the Outreach strategic cycle which focused on raising awareness about Tamkeen and its offering among the citizens of Bahrain.