BIA wins Level 3 ACI Airport Customer Experience Accreditation

TDT | Manama    

The Daily Tribune – www.newsofbahrain.com

Bahrain International Airport (BIA) has been awarded the Airports Service Quality (ASQ) Airport Customer Experience Accreditation Level 3 from Airports Council International (ACI), in recognition of its continued efforts to deliver and maintain an exceptional experience to all travellers and visitors to Bahrain International Airport.

The award was received by Bahrain Airport Company (BAC) Head of Customer Experience Salem Almutawa, along with members of BAC’s Customer Experience department at the ACI Customer Experience Global Summit in Incheon, Korea.

Bahrain Airport Company (BAC) Chief Executive Officer Mohamed Yousif AlBinfalah said, “We look forward to continuing our efforts in providing the best services while facilitating and supporting the growth of the aviation industry.”

Luis Felipe de Oliveira, Director General at ACI World, said: “Their success reflects their continuous commitment to travellers and the communities that the airport serves.”

The award is the second received in a row, having achieved Level 2 ACI Airport Customer Experience Accreditation in 2022.