NBB, ServiceNow join for Advanced Digital Workflow Solutions
TDT | Manama
The Daily Tribune – www.newsofbahrain.com
The National Bank of Bahrain (NBB) has partnered with ServiceNow to develop systems that optimise the Bank’s processes and operations.
As part of the agreement, NBB will leverage the capabilities of the ServiceNow Platform to further streamline both IT and customer workflows.
By partnering with ServiceNow, NBB will enhance the efficiency of its operational processes in line with its focus on customer centricity and its 2024-2026 strategy, ultimately enabling the Bank to better serve its customers.
Razi Amin, NBB Group Chief Technology Officer, commented; ‘Digital transformation is at the core of our strategy which aims to drive operational excellence across the organisation and elevate our offering to our customer base.’
Reflecting on the partnership, Ali Kaddoura, Country Manager – GCC at ServiceNow said; ‘These will undoubtedly have a marked positive impact on employee productivity and efficiency and customer acquisition, retention and satisfaction.
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