EV owners report higher issues than ICE owners

TDT | agencies 

The Daily Tribune - www.newsofbahrain.com

J D Power has released its 2024 Initial Quality Survey, revealing that EV owners reported significantly more issues with their vehicles compared to ICE car owners.

The study's findings are based on responses from nearly 100,000 customers who had purchased their vehicles within the last 90 days. The survey included 207 questions across 10 categories, covering aspects such as infotainment, driving assistance, interiors, and driving experience.

For the first time, the survey also incorporated repair visit data, providing a comprehensive view of car ownership in 2024.

According to the survey, EVs and plug-in hybrids required more repairs than their ICE-powered counterparts in all 10 categories.

Frank Hanley, Senior Director of Auto Benchmarking at JD Power, noted that these vehicles had a much higher service rate than traditional cars.

The average problems per 100 vehicles (PP100) for diesel and petrol cars were 180 PP100, while for EVs, it increased to 226 PP100.

Key issues included warning messages, with drivers struggling to understand new technologies or becoming frustrated with false or unnecessary alerts from the car's driver assistance system.

The infotainment system was another major area of concern, with numerous reports of connectivity issues with Apple CarPlay and Android Auto.

Additionally, the Features, Controls & Display category was notably problematic, scoring 30% higher in issues than standard ICE cars.