These are the ten worst airlines in the world
Two of the UK's leading airlines have been ranked in the top three of a list of the world's worst carriers.
More than 30 airlines were given scores based on their punctuality, the length of time it takes them to make a refund or payout and the number of times legitimate claims are refused.
Here are the lowest scoring airlines:
1. SATA
2. EasyJet
3. Virgin Atlantic
4. Swiss
5. TAP Portugal
6. Aer Lingus
7. Iberia
8. Alitalia
9. Icelandair
10. Norwegian Air Shuttle
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